How to automatically translate WhatsApp and WeChat messages

If your customers message you on WhatsApp or WeChat in languages you don't speak, automatic chat translation lets you handle every conversation from one place. Incoming messages arrive translated into your language; your replies are translated back into the customer's language before they send — preserving your tone, not just the literal words.

Two-way, in both directions

Good chat translation is bidirectional. The customer writes in their language and you read it in yours; you write in yours and they read it in theirs. Neither side has to switch apps or paste text into a separate translator — the translation happens in the flow of the conversation.

• Inbound: the customer's message is translated into your language as it arrives.
• Outbound: your reply is translated into the customer's language before it sends.
• Voice messages: spoken notes are transcribed, translated, and optionally re-voiced.
• Tone is preserved, so a warm message stays warm and a formal one stays formal.

Text and voice messages

Customers send voice notes as often as text. A complete solution transcribes the voice message, translates it, and can read the translation back — and for outbound, can turn your typed reply into a spoken note in the customer's language. That keeps the medium the customer prefers without leaving you guessing what was said.

Can it reply for you?

It can. Beyond translating, an autonomous AI agent can draft or send replies on your behalf, grounded in your own knowledge base, with guardrails that prevent duplicate sends, runaway replies, and prompt-injection attempts. You can run it as a drafting assistant that a human approves, or fully autonomously for routine questions — with a review queue either way.

The result: one inbox, every language, handled in real time — and optionally answered for you around the clock.